TERMS OF USE OF
findlocalplumbers.co.uk

1. About our terms
1. These terms and conditions of use (the Terms) explain how you may use our website at findlocalplumbers.co.uk, and any of its content (the Site) and the Introduction Services made available on the Site (as defined in Clause 5.1 below). These Terms apply between Find Local Plumbers Limited (we, us or our) and you, the person accessing or using the Site (you or your).
2. These Terms set out important details about our and your rights and obligations in relation to your use of the Site and our Introduction Services.You should read these Terms carefully before using the Site and contact us if you have any questions or concerns before you start using the Site or any Introduction Services. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
3. Your particular attention is drawn to Clause 13 which sets out important terms which limit or exclude our liability to you.
4. The Site is provided by us to you free of charge for information purposes only.
5. If you would like these Terms in another format (for example: audio, large print, braille), please contact us using the contact details set out below.
6. We may change these Terms from time to time. These Terms are effective from 20^th June 2025 and replace any previous versions. You will be deemed to agree to any updates to these Terms if you continue to use our Site following our publication of updated Terms on our Site. You should check this page to ensure that you are aware of any updates to these Terms.
2. About us
1. We are Find Local Plumbers Limited (trading as findlocalplumbers.co.uk), a company registered in England and Wales under company registration number 16515979. Our registered office is at Shakespeare Buildings, 26 Cradley Road, Cradley Heath, West Midlands, United Kingdom, B64 6AG. We are not currently VAT registered.
2. If you have any questions about the Site, please contact us by:
1. sending an email to no_reply@findlocalplumbers.co.uk,
3. Using the site and acceptable use policy
1. The Site is for your personal and non-commercial use only. You should not use the Site, or make use of our Introduction Services, for commercial or business purposes.
2. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site, including any costs incurred with your internet service provider and/or mobile network in respect of your use of data in connection with your use of the Site and our Introduction Services.
3. Our Site is intended for use in the UK only. We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
4. We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.
5. As a condition of your use of the Site, you agree not to, in connection with the Site:
1. breach any applicable law (national or international), regulation or code of conduct or infringe any intellectual property rights or other rights of third parties;
2. use our Site or the Introduction Services to provide a similar service to third parties or otherwise with a view to competing with us;
3. use our Site or the Introduction Services for junk mail, spam, pyramid or similar or fraudulent schemes;
4. use our Site or the Introduction Services to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
5. do anything which may have the effect of disrupting our Site including but not limited to worms, viruses, software bombs or mass mailings;
6. do anything which may negatively affect other users' enjoyment of our Site;
7. gain unauthorised access to any part of our Site, or equipment used to provide our Site;
8. use any automated means to interact with our systems (excluding public search engines);
9. use our Site in any way that is unlawful or fraudulent or has any unlawful or fraudulent purposes or effect;
10. attempt to bully, insult, intimidate or humiliate any person;
11. upload terrorist content;
12. send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; or
13. attempt, encourage or assist any of the above.
6. You must not misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
7. We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
4. Registration and password security
1. Use of the Site may require registration, particularly in order to access restricted areas of the Site or to make use of the Introduction Services.
2. We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
3. You are responsible for making sure that your password and any other account details are kept secure and confidential.
4. If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
5. Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at www.findlocalplumbers.co.uk/docs/privacy-policy/.
5. introduction services
1. Our Site operates a platform to allow us to introduce you to plumbers and heating engineers in your local area (the Introduction Services).
2. In order to make use of the Introduction Services, you are required to post details of the plumbing or heating works that you require to be carried out, the location and the timescale for completion of the works (your “Requirements”). We will then post details of your Requirements and your contact details on the jobs board of our affiliate application Gas App UK. Plumbers and heating engineers who are subscribers to Gas App UK will then be able to contact you directly in order to provide you with a quotation or estimate or other proposal for the necessary works, or to request further information. Any such quotation, estimate or other proposal is provided by the plumbers and heating engineers, and not by us.
3. You are free to accept or decline any quotation, estimate or other proposal submitted by a plumber or heating engineer. In the event that you wish to accept any quotation, estimate or other proposal, you shall respond to the relevant plumber or heating engineer directly and you will enter into a direct contractual relationship with the relevant plumber or heating engineer. You acknowledge that we are not a party to that contract and we have no obligation or liability under that contract. You should ensure that the terms of your contract with the plumber or heating engineer are recorded in writing.
4. In order to control the number of responses that you may receive from plumbers and heating engineers, we will only provide your Requirements and your contact details available to the first three plumbers or heating engineers that respond to your request on the Gas App UK jobs board. our Requirements and contact details will remain on the jobs board on Gas App UK until the earlier of (i) us being notified by a plumber or heating engineer that their quotation, estimate or proposal has been accepted by you or (ii) [two weeks] from its date of posting.
5. In providing the Introduction Services we do not guarantee that any plumbers or heating engineers will respond to your Requirements. Plumbers and heating engineers are not obliged to respond to any Requirements, they may do so, or decline to do so, in their absolute discretion.
6. In providing the Introduction Services, we are only responsible for providing the platform to allow you to be introduced to plumbers and heating engineers. We are not responsible for any goods or services provided by any such plumbers or heating engineers, or for the quality or standards of such goods or services. You select and use any plumbers or heating engineers at your own risk and you shall be responsible for selecting any plumbers and heating engineers by assessing their suitability and, for example, reading online reviews and/or requesting testimonials or recommendations. You should ensure that any plumber or heating engineer has all relevant qualifications, accreditations and certifications necessary for the performance of the relevant works, including that they are listed on the Gas Safe Register if applicable. You acknowledge that we do not vet, verify, review or monitor any plumbers or heating engineers and that we do not otherwise make any recommendation as to the suitability or standards of any particular plumbers or heating engineers.
7. If you have any complaints in relation to the quality or standards of goods or services provided, you should contact the relevant plumber or heating engineer directly. We are not responsible for managing any such complaints and will not have any obligation to become involved in any dispute that you may have with any plumbers or heating engineers.
8. In the event that you believe that a response from a plumber or heating engineer presents a security risk or otherwise is likely to contravene our standards or acceptable use policy, please notify us using the contact details set out above.
9. We will not charge you for providing you with the Introduction Services or for posting your Requirements and contact details on our affiliate application Gas App UK. We will not be paid directly by any plumbers or heating engineers who respond to your Requirements or when you enter into a contract with any plumber or heating engineer. Plumbers and heating engineers are required to pay a monthly fee to subscribe to Gas App UK.
6. Interactive services
1. Some features on our Site may give you access to social media groups and online forums in which you may post comments, photos, messages or other material (known as Interactive Services). You agree that you will not post or otherwise publish through the Interactive Services content which is offensive, unlawful, indecent, abusive, threatening, discriminatory or otherwise objectionable.
2. We will do our best to assess any possible risks for users from third parties when they use any Interactive Service provided on our Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on our Site, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the service is moderated or not.
3. We may remove any comments, photos, messages or other material which, in our opinion, violates this policy and consequently we may suspend or terminate your use of the Site, any Interactive Services and/or any Services.
7. Infringing content
1. We will use reasonable efforts to:
1. delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
2. identify and remove any content that is unlawful, inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy when we are notified of the same.
2. If you believe that any content which is distributed or published by the Site is unlawful, inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.
8. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at www.findlocalplumbers.co.uk/docs/privacy-policy/, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

9. Ownership, use and intellectual property rights
1. The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
2. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
3. Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
4. Trade marks: our trade marks and trade names or those of certain third parties may also be used on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.
5. Unless you have our prior written consent, you are expressly prohibited from:
1. using any automated process, software, or script to extract, scrape, crawl or collect data or content from this Site (Site Content ) in any manner, including but not limited to the use of web crawlers, bots, or spiders;
2. aggregating, collecting, or compiling Site Content for commercial or non-commercial purposes. This includes, but is not limited to, the use of Site Content to create databases, directories, or other aggregated content; and
3. using any artificial intelligence (AI) tools, machine learning algorithms, or other automated technologies to analyse, process, or generate content based on or through the use of Site Content. This includes, but is not limited to, using the Site Content to (i) train AI models (ii) for any form of automated content generation and (iii) as input to an AI system, as a prompt, request, question, instruction or similar.

By accessing and using this Site, you agree to comply with these restrictions. Any attempt to bypass these restrictions may result in legal action and/or termination of access to the Site.

10. Submitting information to the site
1. While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
2. Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
11. Accuracy of information and availability of the site
1. We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
2. We may suspend or terminate access or operation of the Site at any time as we see fit.
3. Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
4. While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted or error free.
5. We are entitled, without liability, to suspend or withdraw the Site for repair, maintenance, improvement or any other technical reason. We will try to give you reasonable notice of any planned suspension or withdrawal.
6. We do not guarantee that our Site will be secure or free from bugs or viruses. You should use your own virus protection software.
12. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

13. Our responsibility to you
1. You acknowledge that we do not make any promise, warranty, representation or assurance in respect of the quality of the goods or services provided by any plumbers or heating engineers. To the extent legally permitted, we are not liable to you for any loss, damage expense or liability that you suffer arising out of any contract that you have with any plumbers or heating engineers or any goods or services that they provide to you.
2. If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
3. We are not liable to you for any loss or damage that was not foreseeable or for any loss or damage not caused by our breach or negligence.
4. Our Site and Introduction Services are made available for personal, non-commercial use only. Accordingly we are not liable to you for any business or commercial loss or damage, including loss of profits, loss of business or opportunity, loss of goodwill or loss of contracts.
5. Save as set out in clause 13.6, our maximum liability to you in respect of any claim or series of related claims arising out of or in connection with these Terms, including in negligence, shall be limited to the sum of £100.
6. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
14. Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

15. No third party rights

The contract formed on the basis of these Terms is between you and us. No one other than us or you has any right to enforce any of these Terms.

16. Variation
1. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.
2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
17. Complaints and disputes
1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
2. The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
3. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.